FAQs

Why do I need to service my vehicle?

Servicing your vehicle helps you to save money by finding concerns early that can be corrected before more expensive damage is done.  It also provides you confidence and security that your vehicle is safe.  The more you know about your car’s condition the more control you have in gives you the ability to maintaining its safety.  Servicing keeps your vehicle running in optimal condition for the lifetime of your ownership. It allows you to budget for maintenance services and repairs ahead of time; validate and keep your manufacture warranty in place.

What is 21-Points check?

The 21-Point Inspection is actually much more than 21 points. It consists of 21 major categories that split into many more inspections. Our certified technicians perform the 21-Point Inspection every time your vehicle is in for service or repair. We keep you informed as to the status of all those important points.

The inspection includes:

    1. Check Tire Pressure
    2. Check Brake Fluid Level
    3. Visually Inspect Exhaust System
    4. Check and Fill Windscreen Washer Fluid
    5. Visually Inspect Shocks/Struts
    6. Check Engine Oil Level
    7. Check Steering System
    8. Inspect Undercarriage (for leaks or Drips)
    9. Inspect Engine Belts
    10. Air-Con Cabin Filter Check
    11. Visually Check Hoses
    12. Check Radiator Level
    13. Check Clutch Fluid
    14. Wheel Bearing Check
    15. Check Air Filter and Breather Element if Installed
    16. Check All Door Locks
    17. Check Power Steering Fluid Level
    18. Check Turn Signals
    19. Check Transmission Fluid Level (on Automatic Transmission)
    20. Check Head Lamps
    21. Inspect the Drive Axle Condition on FWD Vehicles OR Check the Differentials and/or Transfer Case on RWD & 4WD Vehicles
    22. And much more

 

What should I do if I get involved in a motor accident?

  1. If it is a serious accident e.g. where someone is injured or has died, call  999 immediately for police assistance.  Do not move the vehicles until authorised by the police to do so.
  2. You should take down the following particulars:
  3. – Registration numbers of all vehicles involved in the accident:
  4. – Names & NRIC & Telephone numbers of the drivers, passengers, injured pedestrians     and witnesses.
  5. You should also give your particular to other parties involved in the accident
  6. If possible,
  7. –  Make a sketch plan or mental note of the accident site, position of vehicles, any landmarks and time
  8. – Take photographs of all damage caused by the accident and the scene of the accident, whether or not anyone has suffered injuries. You must keep the negatives of those photographs if you are using a film camera.
  9. Contact us for a tow truck in the event you need one to move your vehicle after an accident. You may call our 24hrs help-line for recovery/towing assistance, advice about the accident, accident claims assistance. You should not engage any unauthorized tow truck operators.

This is important. Many do not realize how essential and helpful sketch plans, photographs of the scene of the accident and photographs of damage sustained are to parties who are trying to resolve the accident claim, be it pre or post writ.

 

Note: Should you, as a vehicle owner or the driver, fail to report to your insurers within 24 hours of the accident, you may find yourself prejudiced. That is, your insurers will have the right to reject your claim or to claim from you any sums paid by them for a third party claim made against you or your driver. This may result in a loss of your No Claim Discount when your policy review is due for renewal.

 

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